Returns & Refunds policy

At Qualis Infotech, we are committed to delivering high-quality website and mobile development solutions. Your satisfaction is important to us. This Returns & Refunds Policy outlines the conditions under which you may request a refund for our services.

1. Customer Satisfaction Commitment

We are committed to ensuring customer satisfaction. If you are not fully satisfied with our services or products, you may be eligible for a refund based on the nature of your purchase and the circumstances involved. All refund requests must be submitted within the applicable refund period.

Refunds will be processed within a minimum of 7 business days and a maximum of 21 business days from the date the refund request is approved. The amount will be credited back to the original payment method used during the transaction. Please note that certain fees may be non-refundable depending on the service terms agreed upon. For any concerns or to initiate a refund, please contact our support team

2. Eligibility for Refund

You may be eligible for a full or partial refund under the following conditions:

• Project Not Started: If work has not commenced and the cancellation is requested within 3 business days of payment.

• Failure to Deliver: If we fail to deliver the agreed-upon services or milestones beyond a 30-day window without justified reason.

• Duplicate Payment: In cases where a duplicate payment is made by mistake.

Refund requests will be evaluated on a case-by-case basis and must be backed by clear documentation or communication.

3. Non-Refundable Scenarios

We do not issue refunds under the following circumstances:

• Change of mind after the project has started

• Delays due to client-side inaction or lack of communication

• Work already delivered or partially approved

• Third-party service issues not under our control (hosting, domain, APIs, etc.)

• Services delivered under a fixed-cost or milestone-based agreement

4. How to Request a Refund

To initiate a refund, please email us with the following details:

• Your full name and contact information

• Project name or invoice number

• Reason for the refund request

• Any relevant documents or communication

Contact Us

📧 Email: info@qualisinfotech.com
Subject: Refund Request – [Your Project Name]

We will respond to your request within 2 business days and notify you of the outcome after review.